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Send items prepaid shipping to:
Rugged Radios
509 Traffic Way
Arroyo Grande, CA 93420
Service, Returns, Exchanges, Warranty and Programming
  • Include invoice copies for all items.
  • Return all new/unused products in their original packaging.
  • Shipping & handling charges are non-refundable.
  • Rugged Radios is not responsible for return shipping costs.
    • Apr 26, 2024
    FORM COMPLETE AND SUBMITTED!
    RMA# W1714170215

    Please write this RMA# W1714170215 on invoice copies and place in any boxes you are shipping so we can identify your package(s).

    You may print this page and include in your package(s).
    PRINT
    Customer/Company Name
    Email
    Phone Number
    RETURN SHIPPING ADDRESS
    Street
    City
    State/Province
    Zip/Postal Code
    Country
    Completely fill out above information then ADD ITEMS AFTER Accept and Continue
    Items being returned for refund or exchange must be in brand new, resalable condition. If your return product is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
    Used helmets are not eligible for return. All helmet returns must be in original packaging and in new, unused condition.
    Any returns after 30 days require prior approval and will be refunded as store credit in the form of a Rugged Radios Gift Card.
    I have read and understand the return and restocking policy
    Check box on right to accept and continue
     
    DO NOT PRINT YET.
     
    Check accept and continue. Add your items.
    PRESS THE RED SUBMIT RMA BUTTON.
    Then you will be able to use the [PRINT BUTTON]
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    - Remove Item
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    - Remove Item
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    - Remove Item
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    - Remove Item
    ITEM
    SKU Product Code
    Choose Reason
    I understand that it is my responsibility to obtain any applicable licensing for operating on frequencies regulated by the FCC (Federal Communications Commission). Serious penalties could result from unlicensed use of regulated frequencies in violation of FCC rules. I, the signee below, have the authorization to request these frequency changes on behalf of myself, or the team I represent.
    Note: Rugged Radios cannot program GMRS/FRS frequencies per FCC regulations.
    Electronic Signature IP ADDRESS [3.133.147.252]
    I have read and understand the radio programming policy
    Electronic Signature by >>>
    on this date Apr 26, 2024
    Check box on right to accept and continue
    Radio programming software is available at rtsystems.com
    For help obtaining a license we suggest you visit www.fcclicense.org
    Frequency
    [vhf 136.0000-174.9995]
    [uhf 400.0000-479.9995]
    Channel Name
    CTCSS/DCS Tone
    RX
    TX
    [MAX 7 Characters]
    RX
    TX
    1
    2
    3
    4
    5
    QTY
    Serial#
    Invoice#
    NOTES
    - Remove Item
    + Add Item
    Submit Your RMA